Dear Customers,

The issue regarding Sydney’s empty container management crisis has been well publicised for the past year which involves difficulty in de-hiring containers in a cost effective and timely manner.

Some of the ongoing issues are:

•  Limited operating hours of container parks
•  Empty container park capacity issues.
•  Lack of slots to de-hire.
•  Constant re-directions to different container parks.
•  Lengthy delays awaiting de-hire.

The situation has deteriorated to the extent that VISA has no choice but to implement the following changes in regards to container detention where VISA handles the container transport:

1. VISA will not be responsible for any container detention until after 3 full working days after it has been notified either by email, or through VISA OneTrack, that the container is both empty and available for collection.

2. Where a public holiday falls in any month;

a. Where only one public holiday falls in any month, VISA will not be responsible for any container detention whatsoever until after 4 full working days after it has been notified either by email, or through VISA OneTrack, that the container is both empty and available for collection

b. Where more than one public holiday falls in any month, VISA will not be responsible for any container detention whatsoever until after 5 full working days after it has been notified either by email, or through VISA OneTrack, that the container is both empty and available for collection.

VISA continues to actively lobby and push for change within the supply chain regarding empty container management to lessen the financial burden that container detention imposes on the import supply chain community.

Yours sincerely,
Scott Walker
National Transport Manager – Commercial

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