VISA Global Customer Service | Banksmeadow

CUSTOMER SERVICE | BANKSMEADOW

As an experienced Customer Service Representative within an international freight environment and having a minimum of three (3) years working experience in a similar role, your responsibilities will include:

  • Providing exceptional standards of customer service to our clients through handling general enquires and query resolution;
  • Preparing necessary client status reports and purchase order management;
  • Liaising with internal departments, overseas offices and agents, vendors and clients to ensure a smooth transition for true door to door service;
  • Attending offsite client visits with sales team members to ensure overall client satisfaction;
  • Keep up-to-date with current industry changes and trends;
  • Other duties as directed.

To be successful in this role you will possess:

  • Three (3) years working experience in a customer service position within a freight forwarding environment;
  • Advance EDI/Cargowise knowledge (essential);
  • Excellent communications skills both verbal and written;
  • Excellent organisational skills with strong attention to detail;
  • Intermediate to advanced skills in MS office software;
  • Be a team player, have a positive attitude and have the ability to work autonomously in a fast paced environment.

Interested? Apply today.

As we receive a high volume of applications for our vacancies, we will only contact you directly should you be successful through to the next stage of our recruitment process. No Agencies Please.

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